Refund & Return Policy

Store Name: Lumigrowa
Website: www.lumigrowa.com
Email: info@lumigrowa.com
Phone: +1 (888) 621-0062
Address: 735 Challenger St, Brea, CA 92821, United States

Our Return Policy

At Lumigrowa, customer satisfaction is important to us. We want every customer to enjoy a comfortable shopping experience and feel confident when choosing blankets and home textiles for their home.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, items must be unused, unwashed, undamaged, and in their original condition. Original packaging, labels, tags, and included accessories should be retained whenever applicable.

For hygiene and product-quality reasons, blankets that have been washed, used, stained, altered, or damaged after delivery may not qualify for a standard return unless they arrived defective or incorrect.

How to Request a Return

To begin a return, please contact our customer service team at info@lumigrowa.com within 14 days of receiving your order.

Please provide the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for your return.

• Clear photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions where applicable.

Please do not send any products back before receiving return authorization.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your blanket arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible.

Please include your order number, a description of the problem, and clear photographs of the product and packaging where relevant.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If an eligible product arrives damaged, defective, or incorrect because of an error on our part, we will provide appropriate assistance with the return process.

For returns resulting from personal preference or a change of mind, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally issued to the original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear in your account. The actual processing time may vary depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you would like a different blanket, size, color, or style, please contact our customer service team for assistance. In some cases, you may need to return the original product and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Any eligible cancellation refund will be issued to the original payment method.

Contact Us

For return, refund, or exchange assistance, please contact:

Lumigrowa
Email: info@lumigrowa.com
Phone: +1 (888) 621-0062
Address: 735 Challenger St, Brea, CA 92821, United States