Shipping Policy

Order Processing

At Lumigrowa, we aim to prepare orders promptly and provide a smooth delivery experience.

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time. Orders placed during holidays or periods of high order volume may require additional processing time.

Free Standard Shipping

Lumigrowa offers free standard shipping on eligible orders.

Any applicable shipping charges or alternative delivery options will be displayed during checkout before you complete your purchase.

Estimated Delivery Time

For eligible orders within the United States, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery estimates are not guaranteed and may vary depending on:

• Delivery destination.

• Shipping carrier operations.

• Weather conditions.

• Public holidays.

• Seasonal shipping volume.

• Address accuracy.

• Other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, shipment details will be sent to the email address associated with your order after dispatch.

Please allow some time for the shipping carrier to scan the package and update tracking information.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping details during checkout.

If you notice an error in your shipping address, contact us immediately at info@lumigrowa.com.

We cannot guarantee address changes once an order has entered fulfillment or has been transferred to a shipping carrier.

Delivery Delays

Although we work to process and ship orders promptly, occasional delays may occur because of severe weather, carrier disruptions, public holidays, transportation issues, or unexpected operational conditions.

If your shipment appears significantly delayed, please contact our customer service team with your order number.

Missing or Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking your mailbox and usual delivery area.

• Checking with household members or building reception.

• Reviewing the latest carrier tracking information.

• Contacting the shipping carrier where appropriate.

If you still need assistance, contact Lumigrowa with your order details.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant.

We will review the information and help determine an appropriate resolution.

International Shipping

International shipping availability may vary depending on the destination.

Where international delivery is supported, applicable shipping charges, estimated delivery times, customs duties, and taxes will be displayed at checkout where available.

Customers may be responsible for import duties, customs fees, or taxes imposed by their destination country unless otherwise stated.

Contact Us

For shipping and delivery questions:

Lumigrowa
Email: info@lumigrowa.com
Phone: +1 (888) 621-0062
Address: 735 Challenger St, Brea, CA 92821, United States